Q: What is Massage Therapy?

A: The practice of Massage Therapy is the assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain. Massage Therapy is one of the 28 healthcare professions in Ontario that’s governed by the Regulated Health Professions Act, 1991.

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Q: What is your cancellation policy?

A:  If you need to cancel your appointment at any time please let us know via e-mail, text (with your name) or phone call 647-918-4529. All appointments canceled within 24 hours or missed appointments will be subject to a 60%+HST fee. Cancellations before 24 hours are subject to no penalty. Honestly, communication is key. Both of our time is valuable so let's respect it :)

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Q: Do you do direct billing?

A: At the moment no.  However, I do provide an insurance receipt which, nowadays are simple to submit through your insurance provider's phone app or website.

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Q: Are prices inclusive of taxes?

A: They are not.  Please add an additional 13% for HST.

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Q: Is parking available?

A: There is paid parking (Green P) available on the streets surrounding the home studio.

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Q: What types of payment do you accept?

A: Credit card (VISA, Mastercard, American Express), debit card, cash, and EMT.  

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Q: What are the differences between your services provided?

A: The following is a small breakdown of the services provided.  Of note, all pricing as advertised is consistent throughout.

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Wellness is focused on complete relaxation typically in the realm of a full body treatment.

Full (Body) Flush is a Brazilian Lymphatic Drainage treatment with the intention to sculpt, shed water weight and boost the lymphatic system.  The treatment is vigorous yet relaxing and very different from a typical Swedish Massage 

Deep Tissue can also have a relaxation element to it, but is typically sought after for targeted muscles, muscle groups and areas of the body that are providing you with aches and pains.

Cupping is the use of plastic suction cups to lift and pull the skin, fascia and muscles to allow a flow of new blood to the targeted areas.  

FST is a unique, pain-free, fully clothed, complete, and complementary system of table-based assisted stretching.

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Q: Is your space accessible?

A: Unfortunately not.  I am on the 2nd floor of a century row-home.

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Q: I've never received a massage before.  What should I expect?

A: After booking the appointment, you will be asked to fill out a health history form to help me capture the areas that may be contraindicated for the session.  We will go over the health history form together along with your chief complaints (what brought you in for a massage).  After a brief (or lengthy - depending on your presentation) assessment, I will describe how the treatment should look with a description of how the draping looks and then we will go through the massage.  Clients are requested to undress to their level of comfort and to keep in touch regarding the depth of pressure.  After the massage, I will give you a few stretches or exercises to do at home to assist in your healing journey.

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Q: What are my rights as a client?

A: As a client seeking massage therapy treatment, you have the right to:

     • Access safe, confidential and ethical care.

     • Be fully informed about the treatment plan along with the risks and benefits before beginning Massage Therapy.

     • Ask questions or raise concerns with your Massage Therapist about the recommended care.

     • Bring a person along with you to the appointment while you’re being assessed or treated.

     • Give or refuse consent. You can also withdraw your consent at any time during treatment.

     • Be assured that your health information stays confidential.

     • Ask to see or transfer your health record to another health professional any time, for any reason.

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Q: Should I tip my massage therapist?

A: Absolutely not necessary.  The best thing you can do is to refer your friends and family and write a glowing review!

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